面试时我们常常遇到这样的问题,例如“在工作中你怎样面对一些艰难决策(tough decisions)”。HR们提出这样的问题并非是想得到一个关乎对错判断的答案(there are no right or wrong answers to this question),而是想看你在面对困境与棘手问题,你会遵照怎样的方式去解决(when you face a difficult decision or situation, you are able to handle it),以及怎样的决策对你来说是困难的(They also want to see what kind of decisions you consider difficult)。这种问题我们称之为“行为面试问题(behavioral interview questions )”。

行为面试问题主要通过详细了解你对某一问题作出的应对措施来考察你某些方面的素质。说白了,核心就是看你在过去的工作实践中如何反应来判断你在新工作中的表现。(The logic behind these types of questions is that how you behaved in the past is a predictor of what you will do in the future.)

应对这类行为面试问题最有效的方法就是:举出实例。你需要讲出自己在过往工作中面临的困境的具体例子(give one or two concrete examples of difficult situations ),进而阐述自己是如何做出决策和化解难题的(discuss what decisions you had to make to remedy the situations)。



1、要自信(be confident)

举例说明时,要给面试官留下你确实有足够的自信以及能力在当时的情况下做重要决定(come across as confident and capable of making big decisions ),冷静和理性客观是首要的(calmly and rationally. ),同时注意避免提及那些使你显得优柔寡断或不是很确定的例子(avoid examples that make you seem indecisive or uncertain)。

2、要积极(keep positive)

一定要在整个面试过程中保持一种积极的状态。这里的“积极”特指你在你所提及的过往事例中所处的一种心理状态。(mental state)你曾经在某个特殊情境下必须解雇一名员工 ( it was a difficult decision to lay off that particular employee),这本是个消极决策,但它却正确地、有效地提升了部门效益(led to improvements in efficiency and productivity throughout our department”),这时你就要有足够的底气向面试官展示自己的能力。

3、要详细(be specific)

无论你给出怎样的例子作为答案,一定记得要详尽(Whatever answer you give, be specific.)。一定记得要包括 “what you did”、“how you did it”,以及最最重要的:你的最终“艰难决策”有什么样的效果,它如何从根本上使你的团队收益。(how your difficult decision ultimately profited your team and your employer.)

Examples of the Best Answers

1、“Decisions I have to make within a team are difficult, only because these decisions take more time and require deliberate communication between team members. ”简明扼要提出自己回答的核心要点:decision with time、take more time and deliberate communication,给面试官清晰、利落的印象是非常重要的。

2、“For example, I was working on a team project, and my colleagues and I had to make a number of choices about how to use our limited budget. Because these decisions involved group conversations, our team learned how to communicate effectively with one another, and I believe we ultimately made the best decisions for the team.”如何使用有限资金、节省预算称得上是一大艰难决定,其中牵扯组员之间交流、各方意见冲突,最终能做到人与人之间的意见利益平衡统一实属不易。

3、“As a manager, the most difficult decisions I make involve layoffs. Before making those tough decisions, I always think carefully about what is best for the business and my employees. ”举你之前因特定职务而面临的决策难题作为例子在面试中是非常加分的。作为经理,裁员(layoff)就是最大的决策难题,同时也是非常普遍、具有极高参考意义的问题,简短而立场鲜明地告诉面试官,尽管裁员很艰难,但你所考虑的全部都是为了公司整体与其他员工的利益,这便使你个人形象加分不少。

4、“While I do not relish making those kinds of choices, I do not shy away from this part of my job.”尽管我真的不愿做这样的决定,但我无法回避的是,这是我工作的一部分,我必须严肃认真面对。这样的说辞看似多余,却向面试官展现了一种负责任的态度,且措辞恰当,可以给面试官留下很好的印象。 

[if !supportLists]5、[endif]“I find that the hardest decision I have to make is when I have to choose between strong team members for a promotion.”作为领导,选人提拔也是令人难以抉择的问题。“There have been occasions when, even though I personally liked one person better than another, I nonetheless had to choose the other person based on their potential to assume the responsibilities of their new role. ”虽然从个人角度出发我更倾向A,但从实际考虑他们承担新职务中众多责任的潜力的角度,我最终还是选择了B。这样的事例可以有力地向面试官展现了你在工作中的专业素养。

6、“Sometimes I also had to promote younger employees over staff with seniority, simply because they were more skilled in the use of technology and more willing to work overtime. It’s never easy, but ultimately you have to think about who will be the most effective and productive in the new position.”破格提拔新人也是一项有着风险和不易的决定,只要年轻人表现够突出且有资格、有能力胜任职位,便需要得到比所谓有资历的老员工(staff with seniority)更多的机会。这样的能够体现你个人注重职场公平的例子在面试中也是尤为重要的。