Two Main Concerns on Mobile Shopping

When I shop online, I never shop through Mobile. I feel it is funny that even though mobile has become an important part of my life, I still prefer buying on my desktop instead of buying on mobile.

Google Image

Mobile-commerce shopping trends show that the main reason that people don't choose mobile shopping is poor user experience.According to the research, users get so frustrated when trying to shop on their phones that they far more often than not abandon the process. In the second quarter of 2015, U.S. adults spent 59% of their time on mobile and 41% on desktop, but just 15% of their dollars on mobile and a staggering 85% of their dollars on the desktop.

When I read this statistic, I feel interesting but not surprise. Because of mobile device limitation, it is true that users are difficult to get great shopping experience on mobile.Statista study also summarized that users prefer shopping on PC because they could get a larger and clear image of the product as well as a detail product information.

Wall Street Journal Data Point

Personally, I don't have a mobile shopping habit because I have two serious concerns about mobile shopping:

If I lose my phone...

No matter shopping online or on the mobile, they require us to enter our credit card and bank information on the checkout page. For shopping convenience, many businesses recommend users to save the credit card information on the commerce site or to link the mobile app to a bank account directly.

Google Image

When I shop online, I feel more control of my privacy. For example, I don't have to link my credit card to any e-commerce sites if I don't want to.Most e-commerce sites also offer many different payment options to complete the transactions. I can always choose a secure way to make a purchase.

However, I would never enter any credit card information on the mobile shopping app especially when it requires to link my bank account in order to access the app. For me, when I sign in a mobile app, I usually don't like to sign out when I leave.I am afraid that if I lose my phone by accident, all of my privacy information such as bank information, contacts, and social media will be exposed to high risk because everyone can access my apps.I will totally lose control of my privacy and feel insecure.

If I get fraud payment...

One of my friends is living in the UK now. Two months ago, she told me that her Fiverr App was charged $300 on a taxi, but she has not used that app for over one year. She was totally freaking out because she couldn't access her account without a valid U.S. phone number. It was a very bad experience to fix the problem and get her money back.

I feel unbelievable and also very sorry to hear her experience.In order to avoid fraud payment, I never install any app which requires linking either my phone number or bank account.I don't want this kind experience to happen. And I hate to waste my time to deal with fraud payment especially when it is always useless.

At the end:

Even though many mobile shopping apps provide better UX design, many users still don't choose to shop on Mobile because of privacy and security concerns.In the other words, if we don't trust mobile shopping, so we don't buying on mobile.

最后编辑于
©著作权归作者所有,转载或内容合作请联系作者
  • 序言:七十年代末,一起剥皮案震惊了整个滨河市,随后出现的几起案子,更是在滨河造成了极大的恐慌,老刑警刘岩,带你破解...
    沈念sama阅读 151,688评论 1 330
  • 序言:滨河连续发生了三起死亡事件,死亡现场离奇诡异,居然都是意外死亡,警方通过查阅死者的电脑和手机,发现死者居然都...
    沈念sama阅读 64,559评论 1 273
  • 文/潘晓璐 我一进店门,熙熙楼的掌柜王于贵愁眉苦脸地迎上来,“玉大人,你说我怎么就摊上这事。” “怎么了?”我有些...
    开封第一讲书人阅读 101,749评论 0 226
  • 文/不坏的土叔 我叫张陵,是天一观的道长。 经常有香客问我,道长,这世上最难降的妖魔是什么? 我笑而不...
    开封第一讲书人阅读 42,581评论 0 191
  • 正文 为了忘掉前任,我火速办了婚礼,结果婚礼上,老公的妹妹穿的比我还像新娘。我一直安慰自己,他们只是感情好,可当我...
    茶点故事阅读 50,741评论 3 271
  • 文/花漫 我一把揭开白布。 她就那样静静地躺着,像睡着了一般。 火红的嫁衣衬着肌肤如雪。 梳的纹丝不乱的头发上,一...
    开封第一讲书人阅读 39,684评论 1 192
  • 那天,我揣着相机与录音,去河边找鬼。 笑死,一个胖子当着我的面吹牛,可吹牛的内容都是我干的。 我是一名探鬼主播,决...
    沈念sama阅读 31,122评论 2 292
  • 文/苍兰香墨 我猛地睁开眼,长吁一口气:“原来是场噩梦啊……” “哼!你这毒妇竟也来了?” 一声冷哼从身侧响起,我...
    开封第一讲书人阅读 29,847评论 0 182
  • 序言:老挝万荣一对情侣失踪,失踪者是张志新(化名)和其女友刘颖,没想到半个月后,有当地人在树林里发现了一具尸体,经...
    沈念sama阅读 33,441评论 0 228
  • 正文 独居荒郊野岭守林人离奇死亡,尸身上长有42处带血的脓包…… 初始之章·张勋 以下内容为张勋视角 年9月15日...
    茶点故事阅读 29,939评论 2 232
  • 正文 我和宋清朗相恋三年,在试婚纱的时候发现自己被绿了。 大学时的朋友给我发了我未婚夫和他白月光在一起吃饭的照片。...
    茶点故事阅读 31,333评论 1 242
  • 序言:一个原本活蹦乱跳的男人离奇死亡,死状恐怖,灵堂内的尸体忽然破棺而出,到底是诈尸还是另有隐情,我是刑警宁泽,带...
    沈念sama阅读 27,783评论 2 236
  • 正文 年R本政府宣布,位于F岛的核电站,受9级特大地震影响,放射性物质发生泄漏。R本人自食恶果不足惜,却给世界环境...
    茶点故事阅读 32,275评论 3 220
  • 文/蒙蒙 一、第九天 我趴在偏房一处隐蔽的房顶上张望。 院中可真热闹,春花似锦、人声如沸。这庄子的主人今日做“春日...
    开封第一讲书人阅读 25,830评论 0 8
  • 文/苍兰香墨 我抬头看了看天上的太阳。三九已至,却和暖如春,着一层夹袄步出监牢的瞬间,已是汗流浃背。 一阵脚步声响...
    开封第一讲书人阅读 26,444评论 0 180
  • 我被黑心中介骗来泰国打工, 没想到刚下飞机就差点儿被人妖公主榨干…… 1. 我叫王不留,地道东北人。 一个月前我还...
    沈念sama阅读 34,553评论 2 249
  • 正文 我出身青楼,却偏偏与公主长得像,于是被迫代替她去往敌国和亲。 传闻我的和亲对象是个残疾皇子,可洞房花烛夜当晚...
    茶点故事阅读 34,618评论 2 249

推荐阅读更多精彩内容

  • **2014真题Directions:Read the following text. Choose the be...
    又是夜半惊坐起阅读 8,433评论 0 23
  • 陈先生亲鉴: 不知先生是否还记得北平十字街角的照相馆子?如此冒昧,实有打扰,若先生归来,定要来此,实现与小妹的约定...
    柳之尺阅读 419评论 0 7
  • 在小草妈妈的眼里, 每一株小草, 都是亲生的。
    利哥街访阅读 183评论 0 1
  • 又到周末,又到月尾。 上周因为事情多,错过了周总结,今天在这里对过去两周的学习生活做一个小结。 过去的两周时间里,...
    梅洛的听雨轩阅读 335评论 0 1
  • 早上一起来就说,我再写一篇日记吧。 女儿说:写写写,挺有意思的。 我说:写啥呢。 她说:你昨天不是说要写那个卖瓜子...
    香林信步阅读 871评论 0 3